FAQs

Not yet. If you’re an Android user who wants to use Mozi, just add your info here and we’ll keep you posted.

We are a small team based in Los Angeles, San Francisco, Seattle, San Diego, New York, Medellin, Dublin, Vienna and London. Between us, we’ve got 11 pets, have passports from nine countries, speak eight languages, have five scuba certifications (plus a PADI mermaid certification), two full DJ setups, one world championship and one viral reality TV moment. If you want to connect, find us on LinkedIn, Instagram, Twitter or email us (community@mozi.app).

Never. We ask for access to your contacts so that you can connect with the people you already know on Mozi. In order to see someone on Mozi, you have to both be on Mozi and both have one another saved as iOS contacts. We never send, sell or share any of your information, and we will never contact your people on your behalf. And instead of storing any actual phone numbers, we hash (encrypt) them. This ensures both your number and all your contacts remain anonymized and protected.

At this moment, there are probably people who care about you that can’t remember those important details about you. All profile fields are optional, and if you choose to fill them out, those friends will be grateful. And wouldn’t you be glad to have that info on hand about all the important people in your life too?

There will always be a free version of Mozi. And we will not put features that are free today behind a paywall in the future. We plan to be “Freemium” eventually, by introducing new, premium features that are available for a subscription, similar to the business models of other apps we pay for and love, like Spotify, Oura, Insight Timer, Strava and VSCO. While we don’t intend to bring ads into Mozi, we’re open to exploring partnerships with brands that have opportunities for our Mozi members.

We always love to hear from you! Share your feedback, feature ideas, and suggestions here. You can also email us (community@mozi.app) or send a DM on Instagram (@getmozi). Press inquiries should be sent to press@mozi.app.

Thanks!

Some countries use WhatsApp instead of SMS to send your verification code. Make sure you have the app downloaded (you will only need it for this step).

If you're signing up with a French number, we've found that some mobile carriers block verification texts between the hours of 10pm and 8am CET. You'll likely get them delivered in the morning, but they will have expired at that time.
Please try again and let us know if you have any further problems.

If you're still having issues verifying, reach out to community@mozi.app with your phone number and we'll get this resolved for you ASAP.

1. Check your Contact Permissions
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Open the “My People” tab in Mozi and confirm that full access to your contacts is granted. If you see a prompt to update your settings, follow the steps provided. On iPhone, partial access may prevent some features from working. To allow full access, go to Settings, find Mozi, select Contacts, and enable full access.

2. Confirm you've saved each other's numbers
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Both you and your contact should have each other’s phone numbers saved in your iOS contacts. The number must match the one they used to sign up for Mozi.

3. Verify International Numbers
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For international contacts, save the number in full international format (including + and the country code).